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Frequently Asked Questions
Do you have full automatic tripod turnstiles?
Yes. All semi-automatic tripods can be changed to full automatic versions upon request.
How is the quality of your products ensured?
We maintain the highest quality levels by using leading brand accessories from Germany and Japan, and implementing strict 5S management in our production process.
What kind of after-sale service do you provide?
We provide life-time online technology support via email, video, and phone with English-speaking engineers for direct communication.
What are your standard payment terms?
For standard products, we require a 30% deposit and the remaining 70% balance payment before shipment.
What is the typical lead time for orders?
Regular products take 7-10 working days, while customized products require 15-20 working days. We also maintain stock for popular standard models.
How long is the warranty period?
We offer a two-year guarantee along with life-time technology support for all our products.