Frequently Asked Questions
Can I get a sample to test first?
Yes, you are welcome to request samples to test our product quality at any time.
Do you provide OEM / ODM services?
Yes, we offer comprehensive OEM & ODM services, including customized LOGO and gift box designs.
What is the Minimum Order Quantity (MOQ)?
There is no MOQ for neutral models. For customized logos and gift boxes, the MOQ is 500 sets per model.
What is the typical lead-time?
Samples take 2-5 days. Bulk orders typically require about 30 working days after receiving the deposit.
What is the warranty period for your products?
We provide a 15-month warranty starting from the date of shipment.
Are the systems compatible with mobile devices?
Yes, the system fully supports the Tuya Smart app on both iOS and Android platforms for remote monitoring.